DELIVERY

Baby Jalebi Global ships internationally to serviceable destinations.

Most orders are dispatched within 24–72 hours of order confirmation. Estimated international delivery is approximately 4–8 working days from dispatch, depending on the destination and courier operations.

Orders are shipped using Aramex or another trusted international courier partner where required. Tracking information will be provided once the order has been dispatched.

Customers are responsible for providing a complete and accurate delivery address, postal code and contact number when placing an order.

Baby Jalebi cannot be held responsible for delays resulting from incorrect customer information, customs procedures, courier delays, weather conditions, government restrictions, natural disasters or other circumstances beyond our reasonable control.

SHIPPING, DUTIES & TAXES

The price displayed at checkout is inclusive of applicable shipping charges, customs duties and VAT/taxes for the destination selected by the customer.

No additional shipping, customs duty or tax payment is required to be made to Baby Jalebi upon delivery.

RETURNS & EXCHANGES

Due to the international nature of our shipments, returns and exchanges are not offered for change of mind, colour preference, sizing preference or other personal reasons.

Customers are requested to carefully review all product descriptions, dimensions, specifications and personalisation details prior to placing an order.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If an order arrives damaged in transit, contains a manufacturing defect or an incorrect product has been supplied, the customer should contact Baby Jalebi Customer Care promptly after delivery and provide photographs/videos clearly showing the issue.

All claims are subject to review by the Baby Jalebi Quality Team.

Where a claim is approved, Baby Jalebi will provide an appropriate resolution, which may include a replacement, replacement part or refund where applicable.

Damage resulting from normal wear and tear, misuse, accidental damage, incorrect washing/care, improper storage or damage occurring through use is not considered a manufacturing defect.

PERSONALISED PRODUCTS

Personalised products are made specifically for the customer and therefore cannot be returned, exchanged or cancelled for change of mind.

If a personalised product arrives damaged, defective or incorrectly personalised due to an error by Baby Jalebi, our Customer Care team will review the matter and provide an appropriate resolution.

ORDER CANCELLATIONS

Once an order has entered processing or production, we may be unable to cancel or modify it.

Personalised orders cannot be cancelled once personalisation has commenced.

If you need to request a change or cancellation, please contact Customer Care as soon as possible. Any cancellation or modification remains subject to the status of the order and approval by Baby Jalebi.