At Baby Jalebi, each order is carefully inspected, packed and shipped with great attention to detail. As we ship internationally, we do not offer returns or exchanges once a product has been delivered, due to global courier regulations, high logistics costs, and hygiene/safety standards for baby products.

We kindly request you to review all product details, sizes, colors and personalization options before completing your purchase.

Product Defects or Order Issues

In the rare event that your order arrives with:

a manufacturing defect,

damaged items,

an incorrect product, or

missing personalization,

please reach out to us immediately via our customer care channels.

We will be happy to investigate the issue and provide an appropriate and timely resolution which may include:

a replacement,

or store credit

Personalized / Custom Orders

Please note that any item with personalization or custom name tags cannot be returned or exchanged under any circumstances unless there is a product defect or manufacturing error.

Shipping & Customs

Shipping from our facility is always managed with care. However, please understand that:

customs duties, taxes or import charges (if any) are the responsibility of the customer,

we cannot control or predict customs delays or fees once an order is in transit.

How to Contact Us

If you experience any issue with your order, please email or WhatsApp our support team within 48 hours of delivery along with:

Order number,

Photographs of the issue, and

A brief description of the problem.

We promise to assist you and ensure a smooth resolution.